This statement was last amended on January 21, 2004.

About This Privacy Statement

This Privacy Statement applies to your use of the Hinterland Lawyers website http://www.hinterlandlawyers.com.au. This includes using any of Hinterland Lawyers' facilities via the web site.

Serving our clients effectively, securely and as conveniently as possible is considered vitally important at Hinterland Lawyers. We recognise that some people have concerns about the performance of online technology and how their personal information will be stored and used.

We understand the importance people place on their personal information. At Hinterland Lawyers we are committed to ensuring that all information collected by us is treated with the appropriate degree of privacy and confidentiality.

The following Privacy Statement is intended to provide you with a detailed explanation of how and when we collect your personal information, how it is stored and distributed within Hinterland Lawyers.

Collection Of Personal Information

The nature of personal information collected and maintained by Hinterland Lawyers generally comprises of name, address, age group, client codes, personal contact details (including phone fax and email addresses) Property details, and data along with any information relating to information supplied by the persons for the purpose of our acting on their behalf and in construction of pages and listings within the Hinterland Lawyers website.

We may also obtain and store details about your property ownership, management, staff and your service and product preferences. This information is collected for the purpose of establishing and maintaining a service provider relationship with you. Providing incomplete or incorrect information may mean that we are unable to provide you with the level of service that you are seeking.

To monitor and improve our service delivery we collect information on web site activity such as the number of users who visit our web site, dates and times of visits, number of pages viewed, navigation patterns, country of origin and systems used to access our site and when entering our site from another site, the address of that site. This information does not identify an individual but it does provide Hinterland Lawyers with statistics that we can use to analyse and improve our web site.

We do not collect or store information about anyone's political or religious beliefs, ethnic background or sexual preferences.

How Is Your Information Used?

We collect the information to help us provide accurate and up to date information about our business, the services and the products we provide. This will help you make informed decisions and helps us offer the best service we can.

The information collected is used for:

• Developing new services and products
• Improving the quality of our service delivery
• Preventing unauthorised access to customer information
• Business and statutory reporting purposes
• Marketing our services and products
• Compliance with Laws and Regulations

 Disclosure Of Personal Information

We may distribute customer information within the businesses that operate under the Hinterland Lawyers brand or disclose it to other third parties such as suppliers of services (contracted service providers) or to conduct specialised activities such as high volume email mail-outs or to supply specialised products such as additional service offerings.

While personal information may be provided to these third parties to allow them to perform their agreed tasks, the information remains the property of Hinterland Lawyers at all times. The Agent organisations involved are bound by specific confidentiality and non-disclosure agreements. We take our obligations to protect client information very seriously and take every effort to deal only with ethical suppliers who share and demonstrate this same attitude.

Protection Of Customer Information

Hinterland Lawyers ensures that all client data is kept securely and in accordance with prevailing laws. We will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised alteration.

Our employees understand their responsibility to protect and use correctly, information provided by our customers.

Accessing Your Personal Information

You can request us to provide you with access to information we hold about you. If we are able to, we will provide you with access. A fee may apply to providing you with such access although usually only where the request to provide the information takes up a considerable amount of time. The information we can provide is limited to the personal information we hold about you and the services and products that we supply to you.

Promotional Material Via Email And Post

You may choose to opt out of Hinterland Lawyers marketing communications activities. We respect and acknowledge your right to do this. If you do not wish to receive marketing and promotional materials via email or post from Hinterland Lawyers, please email or write to us, being sure to provide your name, address and contact details. You can also telephone us on 07 54942788 and we will remove your name from our direct marketing list.

From time to time Hinterland Lawyers may prepare and distribute to clients and the general public information bulletins on matters of concern or safety to clients. We do not regard these bulletins as marketing or promotional materials and reserve the right to distribute such items to clients in the public interest.

Keeping Your Information Up To Date

We will do our best to keep your personal information accurate, complete and up to date. You can help us with this by advising us if you believe that any of the information we hold is incomplete or inaccurate.

Use Of Cookies On Our Websites

Cookies are small packets of information that allow our web server (computer) to identify and interact more effectively with your computer.

Our web site does use cookies to help our server identify and interact more effectively with your computer. When you use our web site, we send you a cookie with a unique identification number. A different number is sent to you each time you use our site.

We do collect certain information to help us improve the performance of our site. The information we collect tells us your browser type and your Internet service provider. The cookies do not identify you as an individual user.

You can control the use of cookies on your computer by configuring your browser according to your personal preferences:

• accept all cookies
• reject all cookies
• notify you when a cookie is sent

You will find instructions in your browser or help screens to learn about these functions.

To evaluate the effectiveness of our site, its presentation and content we may use third parties to collect and analyse statistical data. No personal information will be collected in these exercises and the third party service supplier will not have access to any of your personal information.

If The Privacy Statement Changes

If we change this Privacy Statement we will post the changes on this page so that you understand what information we collect and how it will be used.

Which websites belong to Hinterland Lawyers

Any reference to Hinterland Lawyers in this privacy statement includes the following web site/s:

http://www.hinterlandlawyers.com.au

The website is managed by Hinterland Lawyers. We only permit authorised employees to access customer information to perform their roles within Hinterland Lawyers.

Contact Us About Your Privacy

If you require further information about this statement or if you think we have breached any aspect of this Privacy Statement please contact us:

By email to: This email address is being protected from spam bots, you need Javascript enabled to view it

Or

By writing to the address below: